KSA Camps staff aim to make your child’s experience a memorable one.

Any questions you may have should be answered in the relevant Parents Guide that you receive when making a booking.

However, we understand that you may have a few queries before you make a booking.

 

The following information will provide you with everything you should wish to know about the KSA Camps at all of our venues.

 

If we have missed something then we’ll be happy to answer your question. Call 0121 748 7977 or contact us and a member of the team will be happy to help.

 

Frequently Asked Questions

Why should I use an Ofsted registered childcare provider during the school holidays?

Where does my registration and sign out take place?

What if I’m delayed getting to pick my child up?

What should my child bring to camp?

What should my child wear to camp?

Can I pre-book and pay on the day?

What shouldn’t my child bring to camp?

Is KSA Camps registered?

Do you accept childcare vouchers?

How are children grouped at camp?

My child is 4 years old and in Reception – can they attend?

What happens if my child has a medical condition?

What happens if my child has an accident?

What if my child behaves badly?

Are KSA Camps insured?

What happens if my child has additional needs?

How do I contact my child’s Venue Coordinator?

Will you need to contact me?

What if my child loses something?

 

Why should I uses an Ofsted registered childcare provider during school holidays?

Before choosing your school holiday childcare provider we suggest you do a bit of research.

Do they have a proven track record? Are their staff suitably checked and qualified? Do they hold relevant insurance? How do they recruit? What policies and procedures do they have in place to ensure the safety of your child?

These are just some of the questions you may ask. However, the key question must always be, are you Ofsted registered?

Unlike some sport and activity based providers, KSA Camps is Ofsted registered. Ofsted ensures your child receives the quality of care you expect and demand. It is your assurance of our high standards.

Ofsted ensure that we meet all National Childcare Regulations by visiting our camps, approving our policies and procedures and speaking to our staff regularly. Inspection reports are then posted on the Ofsted website (www.ofsted.gov.uk).

PLEASE NOTE: WE ARE IN THE PROCESS OF APPLYING FOR ALL OUR VENUES TO BE OFSTED REGISTERED

 

Where does registration and sign in take place?

Registration for all activities will be signposted at each venue. We ask you to register at least 10-15 minutes prior to the pre-booked start time. It is essential that a parent/guardian registers and signs out their child. If another adult is collecting your child, or you are collecting your child before the pre-booked pick up time then please inform your Venue Coordinator. This is important, as sign out is not available under normal circumstances until 15 minutes prior to pick up.

Please inform your Venue Coordinator if another adult will collect your child or if you are collecting your child before the pre-booked pick up time.

At the end of your child’s finishing time, your child must be signed out by an authorised adult. If your child is allowed to travel to and from camp without adult supervision they will require written authorisation on the Camp Consent Form.

 

What if I’m delayed getting to camp?

Please respect our programme timings. If you are likely to be delayed after the pre-booked pick up time please let us know in order to avoid unnecessary concern. On the odd occasion we allow the first 15 minutes after the pre-booked collection time without any charge, anmy further delay will incur a charge (explained online in our Terms and Conditions). If you are delayed beyond our latest pick up time of 6pm we will try contacting you using your contact numbers. After that we must notify Social Services of any children still on site.

 

What should my child bring to camp?

On our summer camps it is important that children bring sun cream and are aware of how to apply it as our staff cannot do this for them-staff can only guide them and advise of areas to protect against. Alternatively, if children bring a spray-on sun cream the staff will be able to help them. All children should bring a packed lunch, some healthy snacks and plenty to drink (in a refillable bottle). We don’t have refrigeration food storage so we suggest a lunch box with an ice block or frozen juice to keep the contents cool. Please do not let your child bring food to camp that contains traces of nut. All equipment is provided so there is no need to bring anything except the packed lunch, sun cream and additional clothing.

 

What should my child wear to camp?

We suggest that children dress in comfortable clothing that is appropriate to the weather and activity they are taking part in. If attending the multi-sports please ensure your child brings appropriate footwear/clothing: I.E trainers/astroturf.

 

Can I pre-book and pay on the day?

Our Terms and Conditions state that a  non refundable deposit payment can be made to secure your child’s place, a full payment must be made before the deadline, after this deadline-if payment isn’t made in full-your child’s place will be open to the public to book and you will loose your deposit. Bookings can be made online or over the phone by debit/credit card, Paypal or childcare vouchers. We do accept payments by cheque, there is an additional 50p handling fee and if the cheque doesn’t clear, you are liable for additional charges up to and including debt recovery.

 

What shouldn’t my child bring to camp?

Children will not need to bring the following:

Sports equipment – we’ve got plenty of that!

Computer games, MP3 players

Money – unless indicated by the Venue Coordinator

Valuable watches/jewellery

 

 

Is KSA Camps Ofsted registered?

Yes, some camps are registered with Ofsted to ensure that the highest of standards are met. Ofsted ensures that we meet their regulations in numerous ways.

 

Do you accept childcare vouchers?

Yes, as an Ofsted registered provider it means that we can accept payment by childcare vouchers. To book using childcare vouchers just follow our simple online booking process and select the ‘pay by childcare voucher’ option at the payment page.

We are registered with the following childcare companies:

Eden Red

All Save UK

Saycare Vouchers (Sodexo)

Kiddi Vouchers

Salary Extras

KU Vouchers

Early Years Vouchers Ltd

Busy Bees

You At Work

If your childcare voucher company is not listed above, don’t panic! Contact us and a member of the team will see if we can be of assistance.

 

 

How are children grouped?

Children are supervised in ratios of 1:16. The ratio for under 8s is 1:8. These ratios are increased further with the Venue Coordinator and other DBS checked helpers.

 

 

My child is 4 years old and in Reception – can they attend?

Yes, as long as your child is in full time education they can attend KSA Camps. However, due to Ofsted regulations we are only permitted to take 4 year old children for a maximum of 4 hours per day. Therefore, 4 year old children are only allowed to attend our programme for half days.

 

 

What happens if my child has a medical condition?

If your child has a medical condition (eg diabetes, serious allergies, epilepsy etc) that we need to be aware of it is essential that you tell us prior to attending KSA Camps starting. At registration you must inform a member of staff about any medication that may be required and you will also need to complete the Administering Medication Form.

 

 

What happens if my child has an accident?

All accidents (eg bumps, grazes and stings) will be dealt with by First Aid trained staff. If your child is involved in an accident they will be given a sticker to wear. At sign out please speak to the Venue Coordinator as we require the Accident Report Form to be signed to ensure that you are informed of any incident that has occurred. If there has been a serious incident or your child has fallen ill you will be contacted by telephone as soon as possible.

 

 

What if my child behaves inappropriately?

At KSA Camps we aim to encourage and reward positive behaviour and deal with inappropriate behaviour firmly and fairly. KSA Camps Code of Behaviour will be on display at every KSA Camps venue and staff will explain what is expected of the children in terms of behaviour. We will endeavour to deal with any minor behaviour problems as they arise. However, in serious cases and persistent inappropriate behaviour we will contact you.

 

 

Are KSA Camps insured?

Yes, all of our KSA Camps venues are fully insured and include public liability, civil liability and professional indemnity.

 

 

What happens if my child has additional needs?

All of our camps are inclusive to all children with additional needs and disabilities are welcomed at KSA Camps after consultation between parents and staff, this is to ensure that all needs can be met within the staff ratios that we provide. Parents should discuss any particular needs of their child with our team at the time of booking.

 

 

How do I contact the KSA Venue Coordinator?

On the first morning you will be given a contact card which will have the mobile number of your Venue Coordinator. They are contactable throughout KSA Camps hours on this number. Alternatively, call the office on 0121 748 7977 and we will ensure a message is passed on.

 

 

Will you need to contact me?

In certain circumstances parents will be contacted. This includes

Serious injury such as a broken or suspicion of a broken bone

If your child is unable to participate due to serious illness or a toilet accident

If your child is seriously upset about being on camp

Bang to head that may result in concussion

Any situation resulting in a hospital visit

Serious behaviour problem

If your child is found not to have brought food/drink

 

 

What if my child loses something?

Due to the nature of the activities, we recommend that your child does not wear their best or most expensive clothing for camp. We cannot guarantee the return of lost property but we endeavour to return items that are clearly labelled with your child’s full name.

 

We hope that we have covered all of your questions, if not please give our office a call: 0121 748 7977