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Terms & Conditions

The Kick Start Academy Group – Terms & Conditions    (updated March 2016)

Payment and/or your signature constitute your acceptance of The Kick Start Academy Terms and Conditions.

On receipt of your booking form and/or payment, The Kick Start Academy will send you an email to confirm your booking. Please ensure that your email address is supplied otherwise we will be unable to confirm your booking unless stated by text service.

Cancellations are subject to the following charges:

Up to 2 weeks prior to date of booking – full refund

1 week prior to date of booking – 50% refund

Less than 1 week prior to date of booking – no refund

Late Pick Up of children – For every 15 minutes a child is uncollected after their pre-booked collection time is FREE (on a one off occasion).

Late Pick Up of children – After the 15 minutes FREE, from 15 minutes up until 2 hours after your  a child pre-booking collection time is uncollected  you will be charged £5 per 15 minutes late. Anything at/or past 2 hours of your child’s pre-booked collection time we will contact the local authority and advise accordingly. PLEASE NOTE: We do try and make contact with legal contacts (as per completed consent form) to ensure we don’t get to the last alternative (local authority).

The Kick Start Academy Group staff accepts no liability for any losses or damage to personal belongings such as games devices, phones.

The Kick Start Academy Group reserves the right to change a venue programme(s) due to adverse weather conditions (whether its too hot for children or too cold), low attendance (that falls under 15 children per activity) or other unforeseen circumstances (urgent building repairs). If this does occur we will offer alternative venue that will include an alternative activity, venue or full refund will be given in a form of a cheque.

If a parent or guardian would like to make a complaint to The Kick Start Academy Group they should, firstly- speak our Venue Coordinator on site, who will attempt to resolve the problem. if then you are still unsatisfied, please contact The Kick Start Academy’s C.E.O (Tony Kilday) by email (complaint@thekickstartacademy.co.uk) or via post (The Kick Start Academy, Grosvenor House, 658 Chester Road. Birmingham B23 5TE.

A copy of our complaints procedure is available for parents/guardians to view at each venue

We only accept payment for on-the-day bookings in the form of cash. We do accept payment by personal cheque, this will be processed on the first day of camp.  Should it be returned unpaid you are liable for additional administration costs (we will look to resolve the situation efficiently-if we feel this can not be resolved we will look to cancel your child(rens) place with us and recover the debt via a debt collector (further costs will be incurred).

The Kick Start Academy will take every reasonable step to prevent any injury being suffered by children and young people whilst within our care. By making payment and/or signing the camp consent form, you confirm that you are the parent or guardian or legal contact of the child(ren) mentioned and have custody and control of him/her.  You confirm that you have read and accept all of our Terms and Conditions.

Parent Loyality Cards / Offers / Competition Winners

Where a free day pass has been awarded to a parent, this refers to a single free day at one of our venues from 9.30am to 4pm. It cannot be used more than once and is not transferable to other venues or used past its expiry date.  This also can not be split into half days.

Where a percentage discount code has been awarded- this cannot be used more than once and is not transferable and is not transferable to other venues or used past its expiry date.  This also can not be split into half days.

Voucher Codes/ Passes cannot be used beyond their expiry date, please check your voucher code/passes and pre-book to ensure it doesn’t run past its expiry.

Where a voucher have been used as part payment for a child’s booking, the booking will remain unconfirmed until this has been processed and approved by The Kick Start Academy Bookings Team.  This will be confirmed to you via email.

The Kick Start Academy Limited reserve the right to decline a voucher/pass- if we believe it has been falsely used, a written judgement will be made to you stating the reasons.

Vouchers/Passes cannot be used in conjunction with any other voucher or promotional code used at The Kick Start Academy Limited.

Only one discount code may be used per one child booking.

Where there is an offer for a FULL WEEK, this refers to days within the same week and not single days across more than one week over a number of School Holiday periods.  If a booking is for fewer days in the same week during these types of offers, you will be charged at the normal daily price.

Sibling Discount

Sibling Discount varies (as per loyalty card) ranging from 10 % to FREE DAYS.   (Please see Parent Loyalty Card for more details)

Corporate Partnership Discount

A business partner and its employees will be allocated their own unique code.  This must be used at the time of booking and cannot be used once a booking has been confirmed.

If you are using a business partner code whilst booking, you maybe required to bring along identification of your place of work when registering your child at your preferred venue, your venue coordinator will approve or reject your identification, if your identification is rejected your venue coordinator will give you reasons as to why and/or may request additional identification.

A Corporate Partnership discount code cannot be used with any other code/offer when making your booking.

Parent Loyalty Card 

Stamps are only given when a child attends a FULL day (9.30am-4pm) with or without extra time.

Rewards can only be redeemed with an official K.S.A stamp and with an official signature/initials by our venue coordinator on site.

To redeem your rewards you must give  reference of what your reward is to our bookings team and email us on: info@thekickstartacademy.co.uk of which we require at least 48 hours notice period.  PLEASE NOTE: we wont accept a parent just turning up at a venue and requesting to use your rewards less that 48 hours.

If you have contacted our bookings team and redeemed your reward but fail to bring your card to your preferred venue, we cannot accept the reward and we will request a form of payment of the relevant on the day price.

Loyalty cards can be used at any of our venues and across all school holidays during 2015.

7. Loyalty cards cannot be used in conjunction with any other offer used by The Kick Start Academy Limited.

A maximum of one card’s rewards (i.e. 1 x half day and 1 x 9.30am-4pm day, Full Day, Full Week) can be redeemed per child per booking.

Where a half day reward and/or a full day (9.30am-4pm) is redeemed against a special offer booking, the  value of the reward/s will be in proportion to the offer price.

Rewards redeemed against a booking made, will be valued at the respective price.

Lost Loyalty Card , any previous stamps collected that may have been on the previous card cannot be carried over and we do not record or track any customer’s stamp collection. A new card can be collected from your Venue Coordinator at anytime.

Stolen Loyalty Card, each card will be issued for the named child on the card and can not be carried over or swapped to any other child.

Loyalty cards will be issued in the name of one child only . If a family has more than one child using our services, the extra children will be issued with their own card where the same rules apply to lost stolen cards.

Rewards are not transferable and are to be used solely by the child named on the card.

The Kick Start Academy Limited reserves the right to withdraw, suspend or part cancel the Parents Loyalty Card without notice and no monies will be owing for rewards not redeemed.

The Loyalty Card has no monetary value and cannot be exchanged for cash.

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Posted by The Kick Start Academy on Thursday, 20 August 2015

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